Discovery Call
Discovery Call
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This session is designed for business owners who need clarity before investing in branding, a website, or marketing.
During this 30–60 minute phone session, we’ll review your current brand, identify opportunities for improvement, and discuss the direction needed to strengthen your positioning, messaging, and overall brand presence.
You’ll receive honest, strategic feedback based on your business goals and where your brand currently stands. Whether you're preparing for a rebrand, planning a website, or trying to refine your marketing direction, this session is meant to provide clear guidance on your next steps.
If we determine that a larger project is the right move, the $199 audit investment will be credited toward your project.
If you decide not to move forward, you’ll still leave the session with valuable insights from our branding professionals & strategic direction, and a clearer understanding of what your brand needs to grow.
Please note: This session is a focused strategy consultation and not a brand project.
We will call you on the date & time selected to the phone number on file. Due to the strategic nature of this session, payments are non-refundable and missed calls are considered completed sessions.
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Processing Times
Processing Times
Project Timelines
We aim to deliver every project with intention, clarity, and quality. Because each project is customized based on your business goals and scope, timelines may vary depending on the service selected.
Below are general timeframes to help you understand the typical duration of our services.
Brand Identity
Estimated timeline: 4–6 weeks
Brand Intensive
Estimated timeline: 60-90days
Website Design
Estimated timeline: 4–6 weeks
VIP Content Day Method
Content sessions are typically scheduled 2–4 weeks in advance depending on availability.
Important Notes
Project timelines begin after all onboarding materials, deposits, and required information have been received.
Timelines may be extended if:
• feedback or approvals are delayed
• required materials are not submitted on time
• additional revisions or scope changes are requested
We work closely with our clients to maintain momentum throughout the project and keep timelines as efficient as possible.
Rush Requests
If you require an expedited timeline, please contact us prior to booking your project. Rush availability is limited and may require an additional rush fee.
Questions
If you have questions about timelines or availability, please contact us before submitting your inquiry.
Store Policies
Store Policies
Refund & Cancellation Policy
Due to the nature of our customized items, we do not provide refunds or exchanges. When making a purchase on our website, you acknowledge that you have carefully read all policies and product descriptions. All sales are final. Order cancellations are not accepted. Once a custom order is placed, no changes can be made due to the nature of the custom materials being processed. By making a purchase, you automatically agree to our NO REFUND policy.
If you wish to cancel a project for any reason, please note that you will not be given a refund. You may terminate the project; however, to rebook, you must pay for the service.
We do not accept responsibility for any damages that may occur once the client has received their item.
Hours Of Operation
Our online store is open for business 24/7. For email and order form requests, please allow 1-3 business days for a response.
Drafts & Revision
Drafts are for viewing purposes only and may not be copied, edited, or distributed to any other person or company without requesting permission from MarliDCustoms. All drafts are the property of MarliDCustoms. All orders have a 3-revision limit. Additional revisions will incur a fee, and an extra 1-3 business days of processing time will be added to your order with each revision request.
Note: It is crucial to provide clear communication when expressing your vision. Designers cannot read minds, so having a well-defined vision is essential when booking a design project, even for small ideas.
Termination
When hiring a designer, you are paying for their time to create a design. In the event that you decide not to proceed with services, you will not receive a refund. Any order with no communication from the client in 30 days will be considered abandonment of service. You will not be eligible for a refund or able to claim that service. It is your responsibility to remain committed to your projects.
Designer Rights Policy
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Creative Showcase:
- I reserve the right to showcase and feature any designs I create on my website and social media accounts for promotional purposes.
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Service Acceptance:
- I retain the right to refuse services to customers who do not align with the values or vision of my design studio.
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Pricing Adjustments:
- I maintain the right to modify prices on my designs, ensuring a fair reflection of the evolving nature of my services.
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Policy Updates:
- As the designer, I possess the authority to revise and update this policy as necessary to adapt to changing circumstances and improve the overall client experience.
Design Policy
Design Policy
You are entitled to three design drafts. This includes two opportunities for revisions after the initial design is sent. After the third draft, a revision fee will apply per revision. (Revision fees may vary based on your selected project)
This policy applies to all services in which require mock ups or approval of design services such as logos, branding, website design, signage etc.
Drafts are for viewing purposes only and may not be copied, edited, or distributed to any other person or company without requesting permission from Branded By Marli Creative. All drafts are the property of Branded By Marli. All orders have a 3-revision limit. Additional revisions will incur a fee, and an extra 1-3 business days of processing time will be added to your order with each revision request.
Note: It is crucial to provide clear communication when expressing your vision. Designers cannot read minds, so having a well-defined vision is essential when booking a design project, even for small ideas.